The Trainer position is responsible for installing, configuring and setting up the POS system both in terms of software and hardware, as well as providing technical support to users in dealing with various operational problems such as system errors, transactions, data synchronization, and device and network problems. In this role, the Trainer also focuses on educational activities by providing training on using the POS system to cashiers, admins and owners, starting from the onboarding process, initial setup, to retraining as needed.
In addition, the Trainer will prepare training materials and documentation such as modules, guides, or video tutorials, evaluate user understanding, and provide recommendations for improvements based on user feedback, with the main aim of maintaining effective system use and customer satisfaction.
Key Responsibilities:
- Install, configure and setup the POS system (software & hardware).
- Provide technical support to users regarding POS operational problems (system errors, transactions, data synchronization, etc.).
- Troubleshoot software, hardware, network and POS peripheral (printer) problems.
- Record, analyze and report technical problems and solutions that have been implemented.
- Coordinate with internal teams or vendors regarding escalation of technical issues.
- Conduct training on the use of the POS system to users/customers (cashier, admin, owner).
- Prepare and deliver training materials according to user operational needs.
- Provide guidance on using POS features (sales, inventory, reports, promos, etc.).
- Carry out initial training (setup & onboarding) and retraining if necessary.
- Helping users understand best practices for using the POS system to be more effective.
- Create training documentation such as modules, guides, or simple video tutorials.
- Fill in the training documentation form.
- Evaluate training results and user understanding level.
- Provide recommendations for system or process improvements based on user feedback.
- Maintain customer satisfaction through good technical and educational services.
Required Qualifications:
- Minimum D3 or S1 education from any major
- Willing to follow the background check process