Role Overview
This position is responsible for managing and developing overall client relationships, ensuring customer satisfaction, and supporting long-term retention. The candidate will be the main liaison between clients and internal teams, understanding customer needs, providing the right solutions, and ensuring optimal service quality. This role requires strong communication skills, a proactive approach, and the ability to effectively manage multiple accounts or projects in a dynamic, results-oriented work environment.
Primary Responsibilities
Fully responsible for client account management.
Oriented to results and achieving targets.
Build and maintain strong relationships with clients.
Ensure the level of customer satisfaction and service quality remains high.
Analyze customer feedback to improve service strategies.
Maintain customer retention and build long-term relationships.
Coordinate effectively with clients and internal teams.
Manage multiple accounts or projects simultaneously in a dynamic, fast-paced work environment.
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Qualification
Minimum education S1 from any major.
Have a minimum of 2 years experience in the field of Customer Success or Account Management.
Have excellent communication skills, both verbal and written.
Comfortable and confident in handling communications with clients on a daily basis, including via calls.
Proactive, thorough, and has strong follow-up skills.