Role Overview
We are looking for a Customer Success Lead to lead the Customer Success team, build great relationships with customers, and ensure a positive customer experience. You will be responsible for the onboarding process, engagement, retention, and resolving customer problems, as well as identifying opportunities to increase satisfaction and business growth.
This position will also collaborate with the Sales, Product, and Operations teams to continuously improve the customer journey.
Primary Responsibilities
Make outbound calls to potential customers to introduce and offer products and services.
Identify customer needs and provide relevant product and service information according to their needs.
Consistently achieve and exceed predetermined sales targets.
Accurately record and update customer interaction, follow-up and sales activity information using CRM software.
Respond to customer questions and handle and resolve problems or complaints in a timely and professional manner.
Continuously improve sales techniques, communication skills, and product knowledge to maximize sales performance.
Using Ms. Excel to create and manage weekly, monthly and annual sales reports.
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Qualification
Minimum D3/S1 education from any major
Experience leading/managing a Customer Success or Telesales team
Have strong experience in the field of Customer Success / After-Sales
Comfortable making calls and contributing directly to achieving sales targets
Experienced in upselling/cross-selling
Have good communication, coaching and leadership skills
Have a good credit score and responsible financial history
Domiciled in Tangerang, BSD, or surrounding areas is preferred
Apply Now
Send your best CV and portfolio now. We are waiting for you to become part of the big Labamu family.