In the business world, everything needs to run efficiently—including order processing. This is where an order management system plays a crucial role in ensuring smooth business operations.
What is an order management system, what are its benefits, and which are the best applications you can use? Read all about it here!
Definition of an Order Management System
An Order Management System (OMS) is a digital tool used in e-commerce to track sales, orders, inventory, and order fulfillment.
This system streamlines the entire order processing cycle—from order receipt to delivery—while ensuring accuracy and efficiency.
In other words, an OMS is essential for maintaining customer satisfaction and ensuring operational efficiency for sellers.
Benefits of Using an OMS
1. Improves Order Accuracy
Running a business without an OMS can be risky. The main reason is that manually processing orders makes you vulnerable to human errors.
The impact goes beyond damaging the customer experience—especially if the wrong product is sent to the wrong customer—it can also become a logistical nightmare.
This can cause the number of returns you need to process to skyrocket, as well as increase the costs of correcting inaccurate orders.
All of the issues mentioned above can be resolved by using an OMS.
2. Receive, Pack, and Ship Orders Faster
While shipping costs remain an important consideration for buyers, the speed at which an order moves from “preparing” to “shipped” is equally crucial.
In other words, the longer it takes to process an order and hand it over to logistics, the longer it will take for the product to reach the buyer.
By using an OMS, the order process is automated, resulting in faster deliveries and higher customer satisfaction.
3. Meet Customer Expectations
As mentioned above, delivery is a sensitive topic for buyers—even for those who are already loyal customers.
If orders are frequently delayed or don’t meet expectations, it’s possible that customers may leave your store—even if your prices are competitive or your products are high-quality.
This is where the benefits of an Order Management System truly shine, as it helps you meet delivery expectations by informing customers when to expect their orders.
Top Applications with the Best OMS
If your business isn’t using an OMS yet, now is the perfect time to start. So, which applications offer the best OMS to streamline your operations? Labamu has the answer!
These are applications trusted by over 70,000 SMEs in Indonesia, which have already experienced growth and ease in running their businesses with Labamu.
One of the standout features of this application is Order Management. It makes ordering easy for customers via their smartphones, thanks to its fully integrated system.
With the Order Management feature alone, you can quickly and easily check, receive, process, and complete orders.
Benefits of Using Labamu’s Order Management Feature
1. Receive Real-Time Notifications
With this feature, you receive instant notifications whenever a new order comes in. This allows you to provide faster service, continually boosting customer satisfaction.
How to Receive Online Orders Using the Order Management Feature:
- Click “Manage Orders” in the “Business” menu of the Labamu app.
- Select the order you want to process.
- Check the availability of the menu items or products ordered by the customer.
- Accept payment if it hasn’t been completed yet.
- Click ‘Complete Order’ once payment has been made.
2. Online or Offline Payment Options
The Order Management feature gives customers the flexibility to choose their preferred payment method.
They can pay directly in cash at the cashier, or if shopping online, customers can pay via bank transfer, QRIS, or Virtual Account using their smartphone.
3. Access a Complete Sales History
This feature provides a complete sales history, allowing you to see which menu items or products are most and least popular with customers.
QR Menu Feature Integrated with Order Management
By using the Labamu app, you can also view and adjust incoming orders through the Order Management system integrated with the QR Menu.
Here are the benefits of using this feature for your business:
1. Easier Menu Sharing
At your business location, you can provide this QR Menu to make it easier for customers to access. If you want to share it on social media, you can simply share the QR Menu itself.
2. Order Directly from the QR Menu
When placing an order, customers can do so directly from the QR Menu you provide or through the integrated microsite. This makes the ordering process faster and more convenient.
3. Easier to Manage Orders
Through the QR Menu, orders received at the cashier and those that need to be prepared in the kitchen are fully integrated. This feature makes order management much more efficient.
Creating this QR Menu is also very easy. Here’s how:
- Go to the “Manage” menu in the Labamu app, then select “Online Menu.”
- Click “Download QR Menu”
- Print the QR Menu and display it in your store, or share it on social media.
In conclusion:
Not everyone is naturally comfortable with technology, including when using an Order Management System (OMS). You might need some time to get used to it.
However, once you adapt and get accustomed to it, you’ll experience the benefits of having all order data stored, fulfilled automatically, and providing customers with real-time delivery information—all within a single application.
So, what are you waiting for? Install Labamu Premium now and start using the Order Management and QR Menu features to make running your business easier!
