If you run a culinary business, you’re likely familiar with the hassle of handling orders from multiple directions. On the one hand, you have to serve customers who come into your store, but on the other, you also have to be prepared to handle online orders from apps like GrabFood or GoFood.
The problem is, each platform has its own app. This means you have to switch between different devices just to check orders, update stock, or simply adjust menu prices.
The result? Time spent on technical operational matters, when there are far more important things: maintaining the taste of food, improving service, and developing business strategies.
The good news is, there’s now a new solution that can make that process much simpler. Labamu Omnichannel is here to make it easier for you to manage all your delivery services from various platforms directly within a single system.
With this feature, Labamu is no longer just a cashier system for physical stores, but also a complete solution for online and offline businesses.
Want to know how this feature works and what benefits it can offer your culinary business? Keep reading this article to the end.
Why is Omnichannel Important for the Culinary Business?
The online culinary business trend in Indonesia continues to grow. According to Statista, revenue from food delivery services in Indonesia is predicted to reach over USD 6 billion by 2025. Platforms like GrabFood and GoFood are major players, opening up vast opportunities for culinary entrepreneurs.
However, this growth also comes with new challenges. Many culinary businesses are overwhelmed by having to manage multiple applications simultaneously. For example:
- The menu on GrabFood has been updated, but forgot to adjust it on GoFood.
- GoFood is out of stock, but GrabFood still shows it as available.
- Orders come in simultaneously from multiple platforms and confuse employees.
This is a classic problem often encountered by many culinary entrepreneurs. This is where the omnichannel concept becomes crucial. Omnichannel isn’t just about connecting multiple sales channels; it also ensures all data is automatically integrated and synchronized.
Introducing: Labamu Omnichannel
Labamu, yang sudah dikenal sebagai sistem kasir modern untuk bisnis kuliner, kini meluncurkan fitur terbaru bernama Labamu Omnichannel. Dengan fitur ini, kamu bisa mengelola semua platform delivery dari satu dashboard.
Integration is currently available with GrabFood and will soon support GoFood. So, you no longer need to open multiple apps just to check your orders.
Fitur Utama Labamu Omnichannel untuk Bisnis Kuliner
1. Integration with Delivery Platform
You can directly connect your GrabFood account to the Labamu system. Soon, GoFood will also be integrated. This way, all orders can be entered in one place.
2. Product Menu Management in Your Culinary Business
Ever had the headache of manually updating menus in each app? With Labamu Omnichannel, you can manage menus, prices, and product availability from a single dashboard. For example, if you want to change the price of a particular drink, simply update it in Labamu, and it will automatically change across all platforms.
3. Centralized Order Management
All GrabFood orders go directly to Labamu’s cashier system. This means cashiers only need to use one screen to manage both offline and online orders. This reduces the risk of missed orders.
4. Automatic Stock Synchronization
One of the biggest challenges in the culinary business is inventory management. Labamu Omnichannel helps with this with an automatic synchronization system, so every time an order arrives, inventory is immediately reduced.
As a result, stock data is more accurate and you can avoid the situation of “out of stock, but still showing as available in the app”.
5. Sales Dashboard
Labamu Omnichannel features a comprehensive dashboard that displays sales data from various delivery platforms. You can see which products are selling best, the busiest operating hours, and even weekly sales trends. This data can be used to develop promotional strategies.
Examples of More Efficient Restaurants
Imagine you own a small cafe in South Jakarta. In a single day, you might receive dozens of orders from GrabFood, several more from GoFood, and even direct orders from customers who come into the store.
Before Labamu Omnichannel, your staff had to monitor three different devices: a tablet for GrabFood, a smartphone for GoFood, and a cashier for in-person orders.
The result is:
- There was an order that was prepared late.
- The bread is out of stock, but it still appears available on the GoFood app.
- Employees become stressed because they have to multitask excessively.
However, after using Labamu Omnichannel, all orders are logged into one system. Stock is automatically updated, and menus are easier to manage. This results in smoother operations, happier customers, and more time to focus on developing new menu items.
What are the next steps you can take?
If you’re interested, Labamu provides several options for you to try out this latest feature further, such as:
- Free demo. You can sign up for a live demo to see how this feature works.
- Free guide in e-book or PDF format. Labamu provides a practical guide to managing a culinary business with omnichannel.
- Webinars and workshops. You can attend interactive sessions from the Labamu team to understand strategies for maximizing online sales.
These small steps can help you understand how Labamu Omnichannel truly relates to your day-to-day business needs. This way, you can maximize the benefits of this feature, including:
- High efficiency because there is no need to open multiple applications, all orders are centralized.
- Stock and menu accuracy because data is always synchronized across every delivery platform.
- Ease of operation so that staff can focus more on serving customers rather than being complicated with devices.
- Valid sales data to gain smarter business strategy insights.
- Easy expansion because operations are simpler and can be controlled from one system.
If you’re serious about making your culinary business more efficient and ready to grow, now’s the time to try Labamu Omnichannel. Sign up now and explore Labamu’s full features!
With this one small step, you can transform the way you run your business from complicated to streamlined, from manual to automated, and from merely surviving to growing faster.
With Labamu Omnichannel, you can focus on what really matters, like creating delicious food and building a delightful customer experience. The technical side of things? Let Labamu take care of it!
This feature is available soon. Download Labamu now to be the first to experience the many benefits of Labamu Omnichannel.
