{"id":19539,"date":"2026-06-23T11:56:19","date_gmt":"2026-06-23T04:56:19","guid":{"rendered":"https:\/\/labamu.co.id\/faq\/what-if-kyc-verification-fails\/"},"modified":"2026-07-14T15:14:11","modified_gmt":"2026-07-14T08:14:11","slug":"what-if-kyc-verification-fails","status":"publish","type":"faq","link":"https:\/\/labamu.co.id\/en\/faq\/what-if-kyc-verification-fails\/","title":{"rendered":"What if KYC Verification Fails?"},"content":{"rendered":"","protected":false},"featured_media":0,"template":"","meta":{"_acf_changed":false,"content-type":"","om_disable_all_campaigns":false},"faq-category":[626],"class_list":["post-19539","faq","type-faq","status-publish","hentry","faq-category-account-verification"],"acf":{"description":"<p id=\"viewer-atf0a\" class=\"R920X _5wA-D d0eTW vC2ou -oJ0G\"><span class=\"J6XX-\">Customers can carry out verification\/KYC 3 times in 1\u00d724 hours. If the verification has failed 3x, the customer can verify again after 1x24 hours.  When re-verifying, please pay attention to the following:<\/span><\/p>\n\n<div id=\"viewer-f8mpf\" class=\"R920X _5wA-D d0eTW -oJ0G\"><span class=\"J6XX-\"> <\/span><\/div>\n<p id=\"viewer-c2c1b\" class=\"R920X _5wA-D d0eTW vC2ou -oJ0G\"><span class=\"J6XX-\">1. when taking an E-KTP photo:<\/span><\/p>\n<p id=\"viewer-9udck\" class=\"R920X _5wA-D d0eTW vC2ou -oJ0G\"><span class=\"J6XX-\">a. Place the E-KTP on a flat, plain surface. <\/span><\/p>\n<p id=\"viewer-t1ka\" class=\"R920X _5wA-D d0eTW vC2ou -oJ0G\"><span class=\"J6XX-\">b. Make sure the lighting is right when taking photos. <\/span><\/p>\n<p id=\"viewer-69hf7\" class=\"R920X _5wA-D d0eTW vC2ou -oJ0G\"><span class=\"J6XX-\">c. The image should not be blurry, make sure the image is focused and clear. <\/span><\/p>\n<p id=\"viewer-eonsj\" class=\"R920X _5wA-D d0eTW vC2ou -oJ0G\"><span class=\"J6XX-\">d. Make sure the physical E-KTP still looks good. <\/span><\/p>\n<p id=\"viewer-f2k2s\" class=\"R920X _5wA-D d0eTW vC2ou -oJ0G\"><span class=\"J6XX-\">e. Ensure that the data entered into the system is correct and in accordance with the e-KTP. <\/span><\/p>\n\n<div id=\"viewer-3704d\" class=\"R920X _5wA-D d0eTW -oJ0G\"><span class=\"J6XX-\"> <\/span><\/div>\n<p id=\"viewer-bg28o\" class=\"R920X _5wA-D d0eTW vC2ou -oJ0G\"><span class=\"J6XX-\">2. Enter your email address:<\/span><\/p>\n<p id=\"viewer-9a22m\" class=\"R920X _5wA-D d0eTW vC2ou -oJ0G\"><span class=\"J6XX-\">a. Make sure the email address entered is an active email address. <\/span><\/p>\n<p id=\"viewer-eqdhl\" class=\"R920X _5wA-D d0eTW vC2ou -oJ0G\"><span class=\"J6XX-\">b. There should be no blank spaces between the characters in the input column. <\/span><\/p>\n\n<div id=\"viewer-atuku\" class=\"R920X _5wA-D d0eTW -oJ0G\"><span class=\"J6XX-\"> <\/span><\/div>\n<p id=\"viewer-85atr\" class=\"R920X _5wA-D d0eTW vC2ou -oJ0G\"><span class=\"J6XX-\">3. When taking a face photo \/ selfie:<\/span><\/p>\n<p id=\"viewer-efar1\" class=\"R920X _5wA-D d0eTW vC2ou -oJ0G\"><span class=\"J6XX-\">a. Make sure the camera is perpendicular to the object's face. <\/span><\/p>\n<p id=\"viewer-cv6lf\" class=\"R920X _5wA-D d0eTW vC2ou -oJ0G\"><span class=\"J6XX-\">b. Make sure the lighting is bright and not backlit or dim. <\/span><\/p>\n<p id=\"viewer-e2hmb\" class=\"R920X _5wA-D d0eTW vC2ou -oJ0G\"><span class=\"J6XX-\">c. The facial photo is expected to be similar to \/ match the photo on the E-KTP. <\/span><\/p>\n<p id=\"viewer-17mao\" class=\"R920X _5wA-D d0eTW vC2ou -oJ0G\"><span class=\"J6XX-\">d. Do not use attributes when taking a face photo\/selfie, just like the face photo on the E-KTP does not use attributes, such as attributes: mask, glasses, hijab (if not wearing a hijab, or vice versa) <\/span><\/p>\n<p id=\"viewer-5784j\" class=\"R920X _5wA-D d0eTW vC2ou -oJ0G\"><span class=\"J6XX-\">e. Please wear clothes when taking selfies. <\/span><\/p>"},"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.0.1 - aioseo.com -->\n\t<meta name=\"description\" content=\"Customers can carry out verification\/KYC 3 times in 1\u00d724 hours. 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